Free domestic shipping on orders $50+ and international orders $200+

Easy QR returns. Free exchanges.

Chat 1:1 with live customer support

Your cart

Your cart is empty

Continue shopping

ALREADY A MEMBER?

Sign in to access your rewards.

SIGN IN

READY TO JOIN?

Register to start earning rewards.

REGISTER

FAQ
Title

How many points do I need before I am eligible to redeem towards a purchase?

50 Points = $5 and no points do not expire!
You may apply up to 500 points per order.

Do points expire?

They do expire after 1 calendar year. For example, if you started earning points on September 9, 2024, then your points would expire after September 9, 2025.

How do I know how many points I have?

Your points are displayed in the My Account section of the Reaux Rewards Account Page. You must login to your account to view your points.

If your points balance is not displaying please be sure to be using a standard web browser and clear your cache and cookies. 

If you are using a standard browser and are still not seeing your points balance, refresh your page and wait up to 30 seconds for them to load. If you have a popup blocker turned on this can also cause points not to display.

How do I redeem my points towards my purchase?

Before or during checkout be sure to log in so you’re able to choose your reward. 

Once your items are added to your cart and you begin the checkout process you will see your points balance and a drop-down to “Choose reward.”

What happens to my points if I return a product or an order is cancelled?

Any product that is returned or any order that is canceled will reverse or decrease the points you received from that purchase. 

If an order is placed using Reaux Rewards Points and then you complete a return, you forfeit points used.

Why didn't I earn points on my purchase?

Points will be applied to your account after your order is fulfilled. If your order has been delivered and you do not see your points in your account for the order please reach out to info@shopreaux.com.

Please be sure to use the same email address when shopping on Reaux Rewards as you do on shopreaux.com in order to earn points for your purchases.

I left a review on a product I purchased, why didn't I earn points?

In order to earn points for a review it must be a verified review meaning the review must be submitted via the email you receive from info@shopreaux.com.

 

A review request email will be sent to the email address used to place the order 14 days after the order is placed.

 

if you don’t receive it within 21 days of your purchase please reach out to
our team and we will be able to help!

It's my birthday and I didn't get my birthday rewards?

Birthday points will not appear in your account until 30 days after you submit the date as a fraud prevention measure.

 

If you do not see the points 30 days later, please contact us at info@shopreaux.com.

I forgot to sign in and just made a purchase, will I still earn points for my order?

If you just forgot to sign in when placing your order, no worries. Your points will be waiting in your account as long as you used the same email address connected to your Reaux Rewards account at the time of purchase. This applies when shopping on the Shop Reaux website, not other merchant sites such as Amazon or social media.


To ensure that you will accrue points correctly, please make sure the same email address is used for your payment method and Reaux Reward account.

 

We do recommend being logged in for future purchases in order to ensure orders are counted towards your tier status.

What happens to my points if I return a product or an order is cancelled?

Any product that is returned or any order that is canceled will reverse or decrease the points you received from that purchase. If you moved up a tier on that order, your tier will also be adjusted accordingly.

Do you have a referral program?

We do! You are welcome to refer your friend here and earn $10 towards your next $75+ purchase for each successful referral.

A successful referral is when you send a new customer to Shop Reaux using your referral link and they complete a purchase that meet the following conditions:


- Purchase must be 75+ after any discounts or gift cards.
- If their purchase is under $75, deemed to not be their first purchase, or if they have been on our site before and are already a member of our Reaux Rewards program, it will not be considered a successful referral.

Please reach out to us with any other questions regarding the program!