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Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 
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Last updated: April 14, 2025

1. General Overview

We are happy to offer returns for garments within 30-days from the date of your tracked delivery. Please make sure to include the items with their original packaging, tags, and removable bra pads, unwashed and unworn. 

 

If your return was denied, we will notify you immediately via email and ask if you would like the item shipped back to you. Clientele is responsible to cover reshipment, duties, and taxes- regardless of if you are a member.

 

If your return was approved, allow up to 1 billing cycle for the return to be credited back to the original form of payment and show up on your account statement.

2. Lost, Stolen, Damaged Goods During Transit

Reaux extends shipping insurance coverage for $1.99 prior to placing an order. Shipping insurance covers damages to packages and lost packages during transit. 

3. Exchanges

You may also opt to exchange for the same or different item, for free- regardless of membership. Additionally, exchanging your garment would keep your membership points intact and customers would receive a $5 voucher for exchanges versus exchanges where your membership points would be removed from your account and no voucher would be furnished.

 

If you need assistance with a refund or have questions regarding your refund, please select the Live Chat option below.

 

If you would like to start a return or check the status of a return, start here.

 

**Please include your return packing list, bags, hang tags, and order number with your garments.**

4. What is deemed defective or damaged

We are eager to stand behind the quality of our garments and take pride in visually inspecting every garment prior to shipping them to our clientele. If you experience any of the following issues, they may be covered under our policy:

  • Holes
  • Rips/tears
  • Logo/Label issues
  • Manufacturing Defects
  • Missing feature
  • Other one-of-a-kind instances as deemed by our support team.

5. fabric disclaimer
  • Sheerness: Please note that some pieces may include sheerness at full stretch in the description. We do not consider sheerness to be a defect, so please be sure to return any unwanted items due to sheerness within the return window.
  • Care Guide Each Products page lists the care guide fir the items. Failure to follow the care guide may void the Warranty Policy.

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1 billing cycle. 


If more than 20 business days (1 calendar month/1 billing cycle) has passed since we’ve approved your return, please contact us at info@shopreaux.com.

 

PLEASE NOTE:

If you are requesting a refund, we inspect the following to ensure a full refund can be provided:

  • No signs of wear such as sweat marks, deodorant stains, threads popped, fabric snagged, fabric discoloration, indications of heavy perfumes or odors on the garment.
  • Logos and tags are intact and not removed, torn, or ripped.
  • Bags are returned with proper label identification on the outside of the polybag.

Our customer support team may follow-up with you for any clarification prior to initiating a return and restocking your item to finalize your request.  Please be sure to provide valid contact information on your account profile so we may reach you.